DO I NEED TO SEE MY GP OR WOULD SOMEONE ELSE BE MORE APPROPRIATE?
The wait for a GP can be long
Seeing someone else can make your wait for advice much quicker and also reduce the demand for GP appointments
DID YOU KNOW?
Did you know that pharmacists can help advise and treat you for a number of common conditions, such as:
Acne Mouth ulcers
Athletes Foot Bites and stings
Coughs, colds & sore throats Cold sores
Constipation > 10 & Diarrhoea Dry Eyes
Head Lice Nappy Rash, Teething, Colic
Oral Thrush Analgesia
Skin conditions/rashes Threadworms
Did you know you can self-refer to physio without even seeing your Doctor for any musculoskeletal condition ie back pain, shoulder pain.
All you need to do is go online Self-Referral Physio
or ask reception for a referral form.
If you think you may need painkillers, then you can first consult the pharmacist but if you have severe pain or new worrying symptoms then please make an emergency appointment with the GP.
Urgent Treatment Centre (formally known as Minor Injuries Unit) at Royal South Hants
Can provide a fast, convenient service for those who have a minor injury or illness that are non-life threatening.
The wait is often much shorter than the Emergency Department which should only be attended for genuine emergencies.
What we treat
For adults and children, we are able to:
Stitch and close wounds
Remove foreign bodies from ears, noses etc
Dress minor wounds, cuts and grazes
Xray arms and legs
Apply plaster of paris to broken limbs
Sprains and strains
Broken bones to arms, lower leg and feet
Minor head injuries
Insect and animal bites
Minor eye injuries
Minor injuries to back, shoulder and chest
Treat minor illnesses / fevers – such as coughs/urinary tract infections.
Emergency Department – ED or 999
ED is for genuine emergencies ONLY including:
Chest pain (particularly >age 40) Difficulty in breathing
Unconscious / difficult in rousing Suspected stroke
Sudden vision loss Fitting
Unwell child – floppy/drowsy/difficulty breathing
Suspected Spinal Injury Head injury
Severe allergic reaction – especially if tongue or lip swelling or shortness of breath
Fracture Sprain with loss of limb function
New Traumatic Injury Severe Headache
Nose bleed lasting >20minutes Collapse / Blacking out
Major burn or scald Road Traffic Incident
Adult Social Care – please look online for services available or contact 02380 833003
Did you know you can refer yourself or a loved one without seeing a GP or Practice Nurse
Social services works with other organisations to make sure that you have access to the services that you need. They also offer advice and support to carers and relatives of people needing or receiving our services.
Support that can be offered include:
Meals on wheels
Adult social care packages
Link you with various charities and community support.
Equipment for help at home
Blue badges – you no longer need to see your GP for this. Please contact the council.
Sometimes you may be experiencing some confusion with regard to your hospital appointment or if no appointments are available, the hospital may direct you see your GP. Or you may have seen your hospital consultant who has arranged for you to have investigations but you haven’t heard. These options below may be helpful. Please DO NOT make a GP appointment for this.
Contact the administration team at the hospital – their number should be on the letter you received.
Not able to make the hospital appt as told none available – please ring the surgery and ask to speak to our secretary before 2pm each day who should be able to help you.
For tests you believe the hospital are arranging for you or for results of these tests – please ring the specialities office / secretary who should be able to help you. If not, please ring the surgery and ask to speak to our secretary who should be able to help direct you.
You can self-refer to Steps to Wellbeing our local mental health support service without seeing a GP. Telephone on 0800 6127000 or 02380 272000 or via their website
However – we understand that many mental health conditions can be very distressing and we would of course be very happy to see you at the surgery should you feel you need to. This is especially for severe depression or if you feel suicidal or have thoughts of harming yourself.
Did you know 111 now also has a mental health practitioner available to speak to.
You can also speak to Samaritans free if you need someone to talk to on 116 123
Emergency GP appointments
These are for genuine emergency problems that you do not feel can wait, not for problems that you have had for a long time but you do not want to wait for a routine appointment.
Did you know there are other ways in which to liaise with your GP?
If you are not sure if you need to see a GP or wish for some advice, you can use e-consult and we aim to respond to you within 48-72hours.
If you go to the surgery website and look half way down on the home page you will see the link. Sometimes you will find the answers to your problems without having to take it any further.
You can also use e-consult to request a sick note and have already been seen for this condition
Many queries can be dealt with by a telephone appointment rather than seeing the GP face to face.
For example: medication reviews, to discuss test results such at blood test and xrays. If you are unsure if this can be dealt with over the telephone, then please ask the receptionist when making your appointment.